Privacy Policy
Rock Bottom Rising
Effective Date: September 30, 2026
Website: https://www.rockbottomrising.com
Contact: hello@rockbottomrising.com
1. Introduction
Welcome to Rock Bottom Rising.
Rock Bottom Rising ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.
Our mission is to create a supportive environment for people navigating life's challenges, rebuilding after setbacks, and finding connection through shared experiences.
Whether you're reading our articles, joining our community, subscribing to our newsletter, downloading resources, or purchasing products, we believe you deserve to understand how your information is collected, used, stored, and protected.
This Privacy Policy explains our practices regarding personal information collected through rockbottomrising.com (the "Website") and associated services that link to this policy.
By using our Website, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing certain personal information.
2. Information We Collect
We collect information that you voluntarily provide, information generated through your interactions with our Website, and certain information collected automatically through website technologies.
The information we collect depends on how you interact with Rock Bottom Rising.
2.1 Information You Provide
When you interact with our Website, we may collect:
- Contact information: Your name, email address, telephone number, shipping address, billing address, and other information you choose to provide.
- Account information: Information associated with your Rock Bottom Rising membership, including your username, profile picture, profile information, and account preferences.
- Order information: Products purchased, purchase history, shipping information, transaction details, and customer service correspondence.
- Newsletter information: Your email address, subscription preferences, and information you voluntarily provide through newsletter registration forms.
- Community contributions: Posts, comments, discussions, reactions, uploaded content, and other information you voluntarily share in our community.
- Communications: Information submitted through contact forms, customer support requests, surveys, reviews, or direct communications with us.
- Resource registrations: Information submitted when requesting free downloads, educational materials, worksheets, or other resources.
You are not required to provide personal information simply to browse publicly accessible portions of our Website. However, certain information may be necessary to make purchases, register for an account, join community discussions, or access particular services.
2.2 Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically.
Depending on our website configuration and the services we use, this information may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type and operating system.
- Approximate geographic location derived from your IP address.
- Pages visited and content viewed.
- Website referral sources.
- Date, time, and duration of visits.
- Shopping cart activity.
- Interactions with website features.
- Cookie identifiers and similar tracking information.
We use this information to operate our Website, understand how visitors interact with our content, improve functionality, maintain security, and measure performance.
Additional information about cookies and tracking technologies is provided in Section 9.
2.3 Payment Information
When you purchase products from Rock Bottom Rising, payment information is processed through the payment service providers integrated with our Website.
Depending on your selected payment method, these providers may collect information such as your payment card details, billing address, and transaction information.
Rock Bottom Rising receives the order and transaction information necessary to process purchases, maintain financial records, handle customer service inquiries, and fulfill orders.
Full payment card information is handled by the applicable payment service providers rather than being independently stored by Rock Bottom Rising.
Your payment information is subject to the privacy and security practices of the payment processor involved in your transaction.
3. How We Collect Information
We collect personal information through several methods.
- Direct interactions: When you complete forms, create an account, make purchases, subscribe to communications, participate in discussions, or contact us.
- Automatic technologies: Through cookies, website analytics, server logs, and similar technologies when you visit or interact with our Website.
- Service providers: Through integrated services that help operate our business, including payment processors, website hosting, email marketing providers, and order fulfillment partners.
- Community participation: When you voluntarily contribute content or interact with members through our Website.
We may combine information collected through these methods when reasonably necessary to provide our services, improve your experience, and maintain the security of our Website, subject to applicable law.
4. How We Use Your Information
We collect and use personal information for legitimate business purposes and to provide the services you request.
These purposes include:
Operating our Website
- Maintaining and improving website functionality.
- Providing access to accounts, community features, and downloadable materials.
- Personalizing your experience where appropriate.
- Responding to technical issues.
Processing orders
- Processing payments and purchases.
- Arranging product production and shipment.
- Providing order confirmations and delivery updates.
- Managing refunds, returns, and customer service inquiries.
Communicating with you
- Responding to your questions and messages.
- Delivering requested resources.
- Sending important account or service notifications.
- Providing information about changes to our services or policies.
Marketing and educational communications
Where permitted by applicable law, we may use your information to:
- Deliver the Rising Journal newsletter.
- Share new articles and educational resources.
- Announce products, promotions, and community initiatives.
- Send relevant content based on your stated preferences or interactions.
Where consent is required, we will obtain it before sending marketing communications.
You may unsubscribe from marketing emails at any time.
Improving our business
We may analyze website usage, engagement, purchasing patterns, and aggregated audience information to improve our products, services, content, and user experience.
Protecting our community
We may process relevant information to enforce community guidelines, investigate complaints, prevent fraud or abuse, and protect our visitors, members, and business.
Legal obligations
We may use or retain information when necessary to comply with applicable laws, maintain financial records, respond to lawful requests, or establish, exercise, or defend legal claims.
We will not use personal information for materially different purposes without providing any additional notice or obtaining any consent required by applicable law.
5. Our Community: Rising Rooms
Rock Bottom Rising provides community features designed to encourage connection, discussion, and mutual support.
These may include Rising Rooms groups, discussion forums, member profiles, comments, and other interactive features.
Because our community addresses topics such as mental health, personal setbacks, recovery, and life transitions, we recognize that members may voluntarily share deeply personal information.
We encourage everyone to carefully consider what they disclose.
5.1 Information You Share Publicly
When you participate in community discussions, information you submit may be visible to other members or the public, depending on the privacy settings and configuration of the particular group or feature.
This may include your:
- Display name and profile picture.
- Profile information.
- Posts, comments, and replies.
- Reactions and other interactions.
- Photos, documents, or other materials you choose to share.
Please remember that content visible to other people can potentially be copied, photographed, shared, or retained by those individuals.
Even if you delete a post or close your account, we cannot guarantee that copies independently retained by others will be removed.
We encourage you to avoid publicly sharing sensitive information that you would not want others to access.
5.2 Sensitive Personal Experiences
Members may voluntarily discuss sensitive subjects, including mental health challenges, medical experiences, personal relationships, recovery, trauma, and other difficult life circumstances.
We do not require members to disclose medical diagnoses, treatment histories, or similarly sensitive personal information to participate in our community.
However, information you voluntarily share may reveal sensitive aspects of your personal life.
We use community content for the purpose of operating and moderating our community and providing related services, subject to applicable law.
Where applicable law requires additional consent or other safeguards for sensitive personal information, we will implement those requirements.
We do not sell sensitive information disclosed in community discussions or use it to determine eligibility for employment, insurance, credit, housing, or similar opportunities.
5.3 Moderation and Community Safety
To support a respectful environment, authorized administrators and moderators may review posts, comments, reported content, and relevant account information.
We may remove content, restrict participation, suspend accounts, or take other appropriate action when necessary to enforce community guidelines, address safety concerns, or comply with legal obligations.
Although we take reasonable measures to support our community, we cannot guarantee that every interaction will remain private or that other members will comply with our rules.
5.4 Community Content and Marketing
We will not intentionally use an identifiable member's personal story, sensitive disclosure, or private community contribution in advertisements, testimonials, promotional campaigns, or other external marketing materials without obtaining appropriate permission.
Content that you publish in publicly accessible areas may nevertheless be accessible to other visitors and external services, including search engines, depending on the Website's configuration.
5.5 Removing Community Content
You may contact us to request the removal of personal information or community content associated with your account.
We will review requests in accordance with applicable law, our community guidelines, and legitimate operational requirements.
Please understand that deleting content from our Website may not remove independent copies retained by other users or third parties.
6. Newsletter and Email Communications
Rock Bottom Rising publishes the Rising Journal newsletter and may distribute additional educational content, announcements, resources, and occasional promotional communications.
When you subscribe, we collect your email address and any additional information you voluntarily provide.
We may use an external email marketing platform, such as beehiiv, to manage subscriptions, distribute newsletters, and measure engagement.
Depending on the services and features enabled, our email marketing provider may process information such as:
- Your email address.
- Subscription status and preferences.
- Email delivery information.
- Email opens and link clicks, where tracking is enabled.
- Other information you voluntarily submit.
We use this information to deliver requested communications, improve our content, maintain subscriber records, and understand general audience engagement.
6.1 Free Resources and Downloads
We may request your email address when you register to receive resources such as Rock Bottom Reset, the Minimum Viable Day planner, or other downloadable materials.
We will use the information you provide to deliver your requested resource and administer the associated registration.
If registering for a free resource also involves subscribing to ongoing marketing communications, we will disclose that arrangement and obtain any consent required by applicable law.
Access to a resource does not automatically constitute consent to unrelated marketing communications.
6.2 Unsubscribing
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or contacting us at hello@rockbottomrising.com.
Unsubscribing from marketing communications does not necessarily prevent us from sending transactional or administrative emails, such as purchase confirmations, account security notifications, or responses to your inquiries.
7. Online Store, Payments, and Order Fulfillment
Our online store sells physical merchandise and may offer additional products and services.
To fulfill your order, we collect and process information necessary to complete your purchase, including your name, contact details, shipping address, billing information, purchased products, and order details.
We may share information necessary for fulfillment with third-party companies that provide services such as:
- Payment processing.
- Product manufacturing and print-on-demand services.
- Packaging and shipping.
- Order management.
- Customer support.
For example, when a product is manufactured or shipped by a third-party fulfillment partner, we may provide that partner with the relevant order details and shipping information.
We share information with these providers to the extent reasonably necessary to complete purchases and provide the requested services.
Our service providers may maintain their own privacy policies governing the information they process.
We encourage customers to review the privacy notices associated with payment methods and other third-party services they choose to use.
8. How We Store and Protect Your Information
Rock Bottom Rising is hosted on the Wix.com platform.
Wix provides the website infrastructure and related services that enable us to operate our Website, online store, membership features, and other functionality.
Information collected through our Website may be stored and processed through Wix's systems, databases, and integrated applications.
Additional information may be processed or stored by the external service providers we use, including email marketing, payment processing, and fulfillment providers.
We rely on Wix and our other service providers to implement appropriate security measures within their respective services. We also seek to protect information within our control using reasonable administrative and technical safeguards.
However, no method of transmitting or storing information online is completely secure.
Although we take reasonable steps to protect personal information, we cannot guarantee absolute security or prevent every possible unauthorized access, disclosure, alteration, or loss.
If you believe your account or personal information has been compromised, please contact us.
9. Cookies and Tracking Technologies
Our Website uses cookies and may use other tracking technologies to provide essential functionality, improve performance, understand visitor behavior, and support business operations.
Cookies are small files placed on your device when you visit a website.
Depending on our Website's configuration, we may use the following categories of cookies.
9.1 Essential Cookies
Essential cookies support functions necessary for the Website to operate.
These may include website security, session management, account authentication, shopping carts, and other core features.
Essential cookies may be necessary to provide services you request.
9.2 Analytics and Performance Cookies
Analytics technologies may help us understand how visitors interact with our Website.
Depending on the tools enabled, they may collect information about page visits, navigation patterns, referral sources, and website performance.
We use this information to identify opportunities to improve our Website and the content we provide.
9.3 Functional Cookies
Functional cookies may remember certain preferences and help provide a more consistent experience when returning to our Website.
9.4 Advertising and Marketing Cookies
If enabled, advertising and marketing technologies may help us measure promotional campaigns, understand advertising effectiveness, or display relevant advertisements on third-party platforms.
Where required by applicable law, we will request your consent before activating non-essential cookies or similar technologies.
Our use of marketing and analytics technologies will depend on the services actually enabled on our Website.
9.5 Managing Cookies
Where available, you may manage your preferences through the cookie consent tools provided on our Website.
You can also manage or delete cookies using your browser settings.
Disabling certain cookies may affect website functionality.
Third-party applications and embedded content may use their own tracking technologies. Their practices are governed by their respective privacy policies.
For additional information about cookies, please review the privacy documentation provided by Wix and any relevant third-party services.
10. When We Share Personal Information
We do not disclose personal information to unrelated third parties for their independent marketing purposes without any consent required by applicable law.
We may disclose relevant personal information under the following circumstances.
- Service providers: To providers that support website hosting, payments, manufacturing, shipping, email delivery, customer support, analytics, and other business functions.
- Community participation: To other visitors or members when you choose to publish information in areas accessible to them.
- Legal compliance: When reasonably necessary to comply with applicable laws, court orders, legal processes, or lawful requests from public authorities.
- Safety and security: When necessary to investigate fraud, address security incidents, enforce our policies, or protect the rights and safety of Rock Bottom Rising, our visitors, or others.
- Business changes: If Rock Bottom Rising undergoes a merger, acquisition, restructuring, sale, or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.
- With your direction or consent: When you specifically request or authorize the disclosure.
Our providers may process information on our behalf in accordance with their contractual arrangements, applicable law, and their respective responsibilities.
11. Links and Third-Party Websites
Our Website may contain links to external websites, social media platforms, videos, affiliate partners, and other third-party services.
We are not responsible for the privacy practices, security, or content of websites that we do not operate.
When you follow a link to an external website, the information you provide may be governed by that website's privacy policy.
We encourage visitors to review the privacy notices of external services before sharing personal information.
If we use affiliate links, those relationships may also be explained through separate affiliate disclosures.
12. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Retention periods depend on the type of information involved and the reason it was collected.
For example:
- Customer and transaction records: Retained as needed for order management, accounting, tax obligations, customer service, and legal compliance.
- Newsletter information: Retained as needed to manage your subscription and maintain any records necessary to honor unsubscribe requests and demonstrate compliance.
- Account information: Retained while your account remains active and afterward when necessary for legitimate operational or legal purposes.
- Community contributions: Retained according to community functionality, moderation needs, legal obligations, and applicable deletion requirements.
- Customer communications: Retained as reasonably necessary to respond to inquiries, maintain records, and address disputes.
- Technical and analytical information: Retained according to the purposes of collection, the settings of our service providers, and applicable legal requirements.
When information is no longer necessary, we will delete, anonymize, or otherwise handle it in accordance with applicable law and our technical capabilities.
Certain information may remain temporarily in backups or be retained when required by law.
13. Your Privacy Rights and Choices
Depending on where you live and the privacy laws that apply to Rock Bottom Rising, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Withdraw consent where processing is based on consent.
- Object to or request restrictions on certain processing activities.
- Request a portable copy of eligible personal information.
- Opt out of certain uses or disclosures where applicable law provides that right.
- Exercise applicable privacy rights without unlawful discrimination.
Some rights are subject to exceptions, verification requirements, and other legal conditions.
We will review requests and respond within the timeframes required by applicable law.
13.1 Submitting a Privacy Request
To submit a privacy request, contact:
hello@rockbottomrising.com
Subject: Privacy Request
Please describe your request and provide sufficient information for us to identify the records involved.
We may request additional information when reasonably necessary to verify your identity and protect your information from unauthorized access.
We will not request unnecessary sensitive information to process an ordinary privacy inquiry.
13.2 Marketing Preferences
You can unsubscribe from promotional communications through the unsubscribe links included in our emails.
You may also contact us directly regarding your marketing preferences.
13.3 Account and Community Information
Where supported, you may update certain account details through your member profile.
You may also contact us to request assistance with account information or the removal of eligible personal information.
Account deletion may affect access to services, community memberships, or purchase history.
14. International Visitors and Data Transfers
Rock Bottom Rising operates from the United States and may serve visitors from other countries.
Our website infrastructure and third-party service providers may process or store information in the United States or other jurisdictions.
Privacy laws and data protection standards may vary between jurisdictions.
Where applicable data protection laws require specific safeguards or legal mechanisms for international transfers, we will implement the requirements that apply to our processing activities.
Visitors located outside the United States may have additional rights under their local privacy laws.
15. Additional Privacy Information for Certain Jurisdictions
Privacy rights vary depending on your location and which laws apply to our business.
15.1 European Economic Area and United Kingdom
Where the General Data Protection Regulation (GDPR), UK GDPR, or equivalent legislation applies, our processing of personal information must have an appropriate legal basis.
Depending on the circumstances, those legal bases may include:
- Contractual necessity: Processing orders, delivering requested resources, and providing registered services.
- Consent: Sending certain marketing communications or using non-essential tracking technologies when consent is required.
- Legitimate interests: Maintaining website security, responding to inquiries, preventing abuse, and improving our services, where those interests are not overridden by applicable individual rights.
- Legal obligations: Maintaining records and complying with laws that apply to our business.
You may have additional rights under these laws, including rights to access, correction, erasure, restriction, data portability, objection, and withdrawal of consent.
Where applicable, you may also have the right to lodge a complaint with your relevant data protection authority.
Additional disclosures or safeguards may be provided when required by applicable law.
15.2 United States State Privacy Laws
Residents of certain U.S. states may have additional rights under applicable state privacy legislation.
Depending on your state, the law's applicability to our business, and the nature of our processing activities, those rights may include access, correction, deletion, data portability, and the ability to opt out of certain activities involving personal information.
Some states also provide additional protections for sensitive personal information.
We will honor applicable requests and provide legally required opt-out mechanisms where relevant.
You may contact us using the information provided in this policy to inquire about your rights.
16. Children's Privacy
Rock Bottom Rising is intended for adults aged 18 and older.
Our content, products, newsletters, and community features are designed primarily for adult audiences navigating personal challenges and life transitions.
We do not knowingly solicit or collect personal information from children under 18 through our membership or community services.
If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete that information or otherwise comply with legal requirements.
Parents or guardians who believe a minor has provided us with personal information should contact us.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Website, business operations, services, technology, or applicable laws.
When changes are made, we will update the effective date displayed at the beginning of this policy.
If a change materially affects how we handle personal information, we will provide additional notice or obtain consent when required by applicable law.
We encourage visitors to review this policy periodically.
18. Contact Us
Privacy matters, especially in a community built around trust, authenticity, and shared personal experiences.
If you have questions about this Privacy Policy, how your information is handled, or your privacy rights, please contact us.
Rock Bottom Rising
Website: https://www.rockbottomrising.com
Email: hello@rockbottomrising.com
Privacy inquiries: Please use the subject line "Privacy Request."
If a postal address is required under applicable law, we will provide an appropriate contact address through our published contact information or as otherwise legally required.
Thank you for being part of Rock Bottom Rising. Together, we rise.